BAY STREET BRIDGE CLOSURE NOTICE Please note for Victoria location clients, effective February 9, 2026, the Bay Street Bridge will be having some upgrade work done that will close bridge traffic one way. The good news, you can get to us by the Bay Street Bridge if coming Westbound. It is open Westbound (downtown to Vic West/Esquimalt).

While cyclists and pedestrians will be allowed to cross, the bridge will be closed to eastbound traffic across the bridge (Victoria West towards downtown) 24/7 for up to four months. Detours with clear signage will guide eastbound traffic.

We anticipate this will cause some traffic congestion so please give yourself lots of time to arrive for your appointments.

NEW UPDATE FOR ICBC CLIENTS Effective March 9, 2026 we will be able to accept and direct bill for ICBC claims. For new ICBC injuries, a client is pre-approved within the first 12 weeks after a motor vehicle incident for up to 25 physiotherapy sessions in that time-frame. Anything outside of the 12 week period will require prior approval to ensure coverage.

If you are a current client, and have a claim with ICBC, please discuss with the office and we can arrange direct billing for you.

PLEASE NOTE FOR SHOULDER INJURIES: We have one physiotherapist in the Victoria clinic who is able to treat neck and shoulder conditions that may be related to any arm/hand symptoms you may be experiencing. If you are not experiencing any symptoms going into the hands/arms it may be better suited to go to general physiotherapy for assistance with your condition. Please discuss with the front desk which therapist would be a good fit for you if you are experiencing some neck and shoulder symptoms.

Janine completed her Masters in Physical Therapy at the University of BC after completing an MA at University of Victoria and a BA at the University of the Fraser Valley. Shortly after completing her M.P.T., Janine joined the team at IHTC. She likes working in a focused area of rehabilitation and having the opportunity to hone her clinical skills.

Janine is an avid cyclist and appreciates she is able to bike to work (almost) year round here in Victoria. She enjoys being active and hikes, jogs and walks her dogs in her free time.

Janine completed her Masters in Physical Therapy at the University of BC after completing an MA a... Read More

Lillian completed her Bachelor in Physical Therapy at the University of British Columbia. She worked as a physiotherapist in Vancouver, Saudi Arabia and Toronto before coming to work at IHTC in 2007. Shortly after starting at our clinic she became a Certified Hand Therapist.

In her spare time, Lillian enjoys movies, live music, traveling and spending time with her family.

Lillian completed her Bachelor in Physical Therapy at the University of British Columbia. She wor... Read More

Kristen completed her Occupational Therapy, Master of Rehab Sciences degree at the University of Alberta. She found she loved working in the field of Hand Therapy and joined our team after relocating from London, Ontario, where she worked in Hand Therapy for the last 5 years. She has also worked in Kitchener and Edmonton in Hand Therapy previously.

She fell in love with Vancouver Island when visiting friends and family and decided to take the giant leap of faith to move across Canada so she could enjoy our island scenery and take advantage of being outdoors more.

When Kristen is not out and about exploring the west coast, she loves travelling, cooking and pottery.

Kristen completed her Occupational Therapy, Master of Rehab Sciences degree at the University of ... Read More

Lana graduated from the University of Saskatchewan in 1987 and is a Certified Hand Therapist. Lana is an experienced therapist that sees each client as a new challenge and also as an individual with a unique story.

In her free time, Lana can be seen biking and running around the roads of the Saanich Peninsula.

Lana graduated from the University of Saskatchewan in 1987 and is a Certified Hand Therapist. La... Read More

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